Frequently Asked Questions
Everything you need to know about shopping with DHC
Are DHC products cruelty-free?
DHC does not test its products on animals. We are committed to providing high-quality skincare that adheres to strict safety and ethical standards.
What is your return policy for skincare items?
We offer a 60-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may return the item for a full refund or exchange, even if it has been opened.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental United States. Express shipping options are available at checkout for faster delivery.
How can I track the status of my shipment?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your package's progress.
Do you offer international shipping?
Currently, we ship to addresses within the United States and select international territories. Please check our shipping page for a full list of supported countries.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for a secure and seamless checkout experience.